We just got recommended!
Gartner recommends Epsilon for ITSSM automation and self-service investments
In a recently published article, Gartner recommended that organizations should align their investments in ITSSM automation and self-service to their business requirements using a business scorecard. In the article, Gartner highlights the need for IT organizations to use the four dimensions - financial, customer, internal, and learning and development - of a balanced scorecard to document their business's strategic goals. Initiatives that are planned on the basis of these four dimensions of a balanced scorecard will help I&O teams to achieve their strategic goal of long-term shareholder value. A specific example provided is that of an automated ITSSM request fulfillment process using Epsilon. Read further to see what Gartner has to say
So that you can save time and costs,
eliminate the risk of human error, and ensure process compliance in your IT.
Our automation solutions offer much more. The Epsilon workows guarantee 100% error-free execution at a fraction of the normal execution time. An enhanced security framework and ISO-27002 compliance can take your security and standards an extra mile in providing a hassle-free and efficient IT system.Better reporting, intuitive self-service applications, centralized policy enforcement, reusable and modular workflows, and other significant features enhance customer experience. Read more about Epsilon
While we firmly believe that Epsilon can automate just about everything in your IT, here are some specific recommendations from Idea Device. Our automation experts recommend deploying automated workflows in the sectors of Managed Services, Business Continuity, and Active Directory Auditing. Read more about Solutions offered by Idea Device